If the product is damaged, don’t worry! Dear Gift offers a 3 day money back guarantee.
Money Back – Terms and Conditions
We offer money back when:
1. On the day the product is received, you should take a clear photo of the defective part and send to us within 3 days.
2. This product is not within the “Non-money back category”.
3. We will contact you and refund the customized product if it is out of stock.
Moneyback – Policy
- The money back offer is only available for damaged products. Other reasons are not accepted.
- Please make sure to take a clear photo of the defective part.
- The money will be refunded back to your payment gateway or by other means such as settled by cash, bank transfer or Payme.
- Dear Gift reserves the final right to refund.
You will receive an email notification when the refund is completed.
Non-Money Back Category
- Money back guarantee does not apply to all “Flowers” products.
- Money back guarantee does not apply to all “Aroma” products and hand cream.
- Money back guarantee does not apply to any personalized, name engrave and customized products.