Return Policy

If the product is damaged, don’t worry! Dear Gift offers a 3 day money back guarantee.

Money Back – Terms and Conditions

We offer money back when:

1.     On the day the product is received, you should take a clear photo of the defective part and send to us within 3 days.

2.     This product is not within the “Non-money back category”.

3.     We will contact you and refund the customized product if it is out of stock.

Moneyback – Policy

-       The money back offer is only available for damaged products. Other reasons are not accepted.

-       Please make sure to take a clear photo of the defective part.

-       The money will be refunded back to your payment gateway or by other means such as settled by cash, bank transfer or Payme.

-       Dear Gift reserves the final right to refund.

You will receive an email notification when the refund is completed.

Non-Money Back Category

-       Money back guarantee does not apply to all “Flowers” products.

-       Money back guarantee does not apply to all “Aroma” products and hand cream.

-       Money back guarantee does not apply to any personalized, name engrave and customized products.